Returns & Exchange Policy

ONLINE SHOPPING SHOULD BE A BREEZE, THAT’S WHY WE LET YOU EXCHANGE WITH EASE!

Picking the wrong size can be scary, so before you even get to exchanges, check out our size guide by clicking here!

Wanna make an exchange? NO PROBLEM! Here's how to get started:

FIRSTLY, please ensure that you meet the return and exchange conditions below before starting the process:

• Purchases during COVID-19 Nationwide Shutdown, Black Friday or on any promotions, deals, or sales can not be refunded or exchanged. 
• To be eligible for a return or an exchange, the garments must be unworn, unwashed, undamaged, in it's original packaging, all tags/ labels still attached and must be accompanied by a receipt or proof of purchase.
• We offer an exchange or return period of 30 days from the date of purchase. Exchanges or returns after 30 days will regrettably not be considered. 
• Non-returnable items include: Swimwear, Underwear, Gift Cards, Footwear (Socks and Flip-Flops) as well as sales / promotions / discounted / Black Friday items nor those bought during the COVID-19 Shutdown.

If all these criteria have been met, simply send an email to info@braaibaas.com to commence the process. The email should include the details of the product you are returning, preferably including a photo, as well as, your order number and/or proof of purchase.

Here's how it all works:

If the reason for the return/exchange was our mistake, we will gladly cover the cost of transport to collect your order and either send you a new one or process a refund. In the case of returns and refunds, we reserve the right to charge a minimal restocking fee of 20% of the order value.

If you have had a change of heart, made an error with your size or style, all courier costs are liable by to the customer. You may use your own courier or request that we make the arrangements on your behalf, provided you have paid for it upfront. 

Once your returned item/s has been received, inspected and declared in 'perfect condition', only then will we prepare the new item/s for shipping or process a refund. This process may take anything up to 5-7 business days to process.

All refunds are processed through through safe and secure payment gateways. All refunds are processed through PayFast and credited directly to your card. PayFast usually takes 5-7 business days to process the transaction but we will keep you updated as best as possible.

We really hate this process because we want all our customers to be ecstatic the moment your Braaibaas item/s arrive and that they are the right size and fit perfectly for you. Therefore we created the Post Order Policy. We've found that most exchanges happen because of silly mistakes like the item/s purchased do not fit exactly the way you'd like and so on. This was created to ensure that you get the best right from the date of purchase!

Can I rather exchange in store?

Braaibaas doesn't have a brick and mortar store but if you are around and willing to make the drive to our HQ then yes. We also have wholesalers with physical stores that could be of assistance but only if the exchange still complies with all the criteria above.

Need more info?

If you have any more questions, please mail us at info@braaibaas.com or give us a call using the number on our Contact Page.

Please take special note that we will not refund or exchange items purchased during the COVID-19 Nationwide Lockdown or if it was part of a promotion, deal or sale.